Frequently Asked Questions
Everything you need to know about your home comfort solutions
What are the shipping costs and delivery times?
We offer free standard shipping on all orders over $500. Delivery typically takes 3-7 business days depending on your location and the size of the equipment.
Can I return a product if it doesn't fit my space?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply for large HVAC units.
Do your products come with a manufacturer warranty?
All products sold on CLIMAMARKET are 100% authentic and include full manufacturer warranties. Coverage periods vary by brand, typically ranging from 1 to 10 years.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and specialized financing options through Affirm for larger home installations.
Do you provide professional installation services?
While we are a primary equipment retailer, we partner with a network of certified HVAC technicians nationwide to help you find professional installation services in your area.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.